Published: April 8, 2026
We're excited to announce that Azzure Creative support is now available directly inside Microsoft Teams. If your organisation uses Teams, you can now raise, track, and reply to support tickets without ever leaving your workspace.
Why Teams?
We know that switching between tools slows you down. Many of our clients already spend their working day in Microsoft Teams - chatting with colleagues, joining meetings, and collaborating on documents. It made sense to bring our support right into that environment.
With the Azzure Support Teams app, you can:
- Create new support tickets with a title, description, and screenshots
- View your open tickets at a glance
- Reply to existing tickets - including pasting images and attaching files
- Get updates on your tickets without checking a separate portal
Getting Started with the Teams App
Setting up takes less than a minute. Here's how:
Step 1: Install the App
Open Microsoft Teams and go to Apps (in the left sidebar). Search for Azzure Support under "Built for your organisation" and click Add. The app will appear in your chat list.
Step 2: Link Your Account
Open the Azzure Support chat and type:
link [email protected]
Use the email address associated with your Azzure Creative client account. Since you're already authenticated through Microsoft, the link is instant - no verification codes or passwords needed.
Step 3: Create a Ticket
Type new ticket to start. The bot will ask for a title, then a description. You can paste screenshots directly into the description message - they'll be attached to the ticket automatically, just like the web portal.
Step 4: View and Reply to Tickets
Type tickets to see your open tickets. To reply to a specific ticket, type ticket 123 (replacing 123 with your ticket number). After selecting a ticket, any message you send will be added as a reply - including images and files.
Available Commands
| Command | What It Does |
|---|---|
| help | Show all available commands |
| link [email protected] | Connect your Teams account to your Azzure account |
| tickets | List your open support tickets |
| ticket 123 | Select a ticket to view and reply to |
| new ticket | Create a new support ticket |
| unlink | Disconnect your Teams account |
Screenshots and File Attachments
One of the most requested features: you can paste screenshots and attach files directly in Teams. Whether you're creating a new ticket or replying to an existing one, simply paste an image or drag a file into the chat. Supported formats include images (PNG, JPG, GIF, WebP), PDFs, Office documents, spreadsheets, and archives - up to 20MB per file.
What About the Web Portal?
The Teams app complements your existing client portal - it doesn't replace it. Your web portal at azzure-creative.com still gives you the full experience: project tracking with Gantt charts, document management, invoice history, and detailed ticket views with full conversation threads.
Use whichever works best for your workflow. Quick update or screenshot from your desk? Teams. Need to review project timelines or download an invoice? The portal. Everything stays in sync.
Getting Access
The Azzure Support app is available now for all clients whose organisations use Microsoft Teams. If you don't see it in your Teams app store, contact us and we'll help get it set up for your tenant.
As always, if you have questions or feedback, we'd love to hear from you - whether that's through Teams, the portal, or good old email.